UTC Penang Sentral

UTC Penang Sentral Information Counter

The Urban Transformation Centre (UTC) at Penang Sentral serves as a convenient one-stop hub for a wide range of essential government services. Strategically located within the transport terminal, it allows commuters and residents to access public services efficiently without needing to visit multiple offices across the state. With extended operating hours, including evenings and weekends, the UTC is designed to improve accessibility and reduce waiting times for routine administrative matters.

Visitors can complete various transactions related to identification, licensing, healthcare, and financial services in a single location. The centre is especially useful for those traveling through Penang Sentral, offering quick and efficient service in a modern, centralized environment.

Government agencies and services available include:

• National Registration Department Malaysia – MyKad registration, birth and death certificates
• Immigration Department of Malaysia – Passport applications and renewals
• Road Transport Department Malaysia – Driving licences and vehicle-related services
• Inland Revenue Board of Malaysia – Tax services and enquiries
• Social Security Organisation Malaysia – Social security and employment injury schemes
• Employees Provident Fund Malaysia – Retirement savings and account services
• Ministry of Health Malaysia – Basic healthcare services and screenings

The UTC enhances public service delivery by bringing multiple agencies together under one roof..